Last revised as of: May 26, 2021
a) our website (https://socialventurecircuit.ca) (“Website”) including materials written, displayed or available for download and related systems and software,
b) SVC’s social media properties,
c) content presented during events hosted by SVC, at times in partnership with other organizations and the related systems and software used,
d) online community forums managed by SVC, or
e) content delivered in-person or via an online meeting by any staff of SVC.
WHO WE ARE
Social Venture Circuit is a not-for-profit organization, federally registered in Canada. This organization was set up to serve for-profit and non-profit social enterprises with key resources for planning and growth. Our website address is: https://socialventurecircuit.ca. Our contact email is: [email protected]
As a Startup subscriber or an Enterprise subscriber, we may provide areas on the Website or in the Content where you can post or present information about yourself and others and communicate with others or upload content. Such postings are governed by the Terms of Service Agreement. In addition, such information may appear in other Content or when searches are executed on the subject of your information shared. We cannot control who reads your posting or what other users may do with the information you voluntarily post. Therefore, we encourage you to exercise discretion and caution with respect to your personal and business information.
COLLECTION OF PERSONAL AND BUSINESS INFORMATION
Registration is required for you to use certain parts of the Content or Website as a Startup subscriber or Enterprise subscriber. Businesses may register at https://socialventurecircuit.ca/join-us/. As part of this registration, we will require that you submit certain information (“Personal and Business Information”) that is relevant to the purposes of the Content. We collect the following information from our subscriber’s registration information: first and last name, address, job title, organization name and type, email address, and password. We collect the following information from our subscriber’s profile information on the Website. You will update the profile with Personal and Business Information including but not limited to: business goals and objectives, the nature of your products, services and customers, and activities conducted within the business, and social media profiles.
Collection of information when you access the Content
When you access the Content, we automatically collect and store certain information about your computer or device and your activities including: the IP address of your computer; technical information about your computer or mobile device such as the type of device, electronic device identification number, web browser, other browser information (e.g. size, connection speed and connection type), and operating system or platform; your preferences and settings (time zone, language, etc.); and your internet provider or mobile carrier name.
Collection of information submitted by you
You may send electronic information or physical documentation to us in the following forms: your profile on the Website, Personal and Business Information, messages or transaction information relating to your interactions with the Content, receipts, personal data in text and picture form; and other participant-generated content provided to us in the normal course of your use of the Content, including but not limited to posts, profiles, comments, suggestions, forwarded messages, feedback information, usage information, transaction information, participation in events, service requests, and Traffic Data (as defined below).
Collection through interaction with the Content
We may collect your Personal and Business Information when you communicate it to us by use of one of our web forms or other interactions with the Content, by email, during events, or by any other means of communication.
The Content offers publicly-accessible blogs and allows you to create personal and business profiles which can be seen by others (collectively, “Public Content”). This Public Content and any of the information you post to the Website, our community forums or our social media properties, such as reviews and updates, are intended for public consumption. You should be aware that any information you provide in this area may be read, collected, and used by others who access them. We take no responsibility for any information which you or your employees, agents, contractors and representatives post or publish on the Content and you agree to indemnify and hold us harmless for any loss, cost, complaint, damage, claim or liability whatsoever arising from any such post or publication. We may post your testimonials along with your name in the Content from time to time if such information is provided to us.
We may collect and store information (including Personal and Business Information) locally on your device using mechanisms such as browser web storage and application data caches.
“Traffic Data” is collected by the Website, event management platforms and our third-party traffic analysis provider through the use of software as well as cookies that are stored temporarily on your computer. Together, these technologies help us manage the Content by identifying which content is effective.
Use of cookie and usage data
Cookies are small data files that are stored on a subscriber’s computer for record-keeping purposes. Cookies track where you travel on the Content and what you look at. A session ID cookie expires when you close your browser. When you log into the Content, your browser may ask if you want it to remember you as a registered subscriber of the Content. If you accept, the session ID becomes a persistent cookie, which remains on your hard drive for an extended period of time. Although cookies are used by most major websites and are accepted by default by most web browsers, it may be possible to disable cookies via your browser settings. We use session cookies and usage data to make it possible to navigate the secure environment inside the Content and to keep, and periodically track, information about you for the purpose of creating a personalized web experience and improving the Contentor measuring and conveying to others the performance levels of the Content. We may link the information we store in cookies to any personally identifiable information you submit while on the Content. This is for the purpose of creating a personalized experience within the Content, to assist us in understanding its users and subscribers and designing improvements to the Content, and for the purpose of collecting usage and performance metrics.
Use of analytical tools
USE AND DISCLOSURE OF PERSONAL AND BUSINESS INFORMATION
We do not use or disclose Personal and Business Information for purposes other than the identified purposes of the Content. We may use your Personal and Business Information to: enforce the Terms; provide customer service and support, manage administrative messages, resolve disputes, and troubleshoot problems including helping third-party service providers fulfill their functions; fulfill your requests for certain features of the Content; customize, measure and improve the Content; offer or provide you with products or services including providing you information relating to receipts, technical notices, updates and security alerts; inform you of targeted marketing, service updates, and promotional offers; assist us to measure our performance and to share our performance information with others; comply with legal or regulatory requirements; and fulfill other purposes, subject to your explicit consent.
We may share your Personal and Business Information or feedback with affiliates, third-party vendors, consultants and other service providers who work with us. Use of the Content may require you to share your Personal and Business Information with third parties. By providing this information, you expressly consent to sharing the information with third parties for the purposes identified to deliver the Content and assessing its effectiveness.
We may retain your Personal and Business Information while you interact with the Content, have an account with us and thereafter for as long as we need it for purposes not prohibited by applicable laws and subject to the provisions in the Terms.
Legally compelled disclosures
Notwithstanding the foregoing, SVC reserves the right (and you authorize SVC) to share or disclose your Personal and Business Information when SVC determines, at its sole discretion, that the disclosure of such information is necessary or appropriate:
- to investigate or respond to suspected illegal or fraudulent activity or to protect the safety, rights, or property of us, our users, or others,
- to prevent prohibited or illegal activities, or
- when required by any applicable law, rule, regulation, subpoena, or other legal process.
DISCLOSURE OF PAYMENT CARD INFORMATION
To become a Startup subscriber or Enterprise subscriber or use certain parts of the Content, you will be required to submit credit or debit card account information to process payments. By submitting your credit or debit card account information through the Website, you expressly consent to sharing of your information with third-party payment processors.
DATA RETENTION AND ACCOUNT TERMINATION
CONSENT AND PRIVACY SETTINGS
By providing your mobile phone number, you expressly consent to receive direct dial calls, from us for any urgent and administrative issues. When you sign up for an account, you are opting in to receive emails and notifications from the Content and other Content users such as other subscribers or partners signed up with SVC.
ACCURACY OF INFORMATION AND INDIVIDUAL ACCESS
We rely on you to ensure that the Personal and Business Information you enter into our system is as accurate, complete and up-to-date as necessary for the purposes for which it is to be used. You may make changes or corrections to your Personal and Business Information at any time by clicking on the Review Profile option on your home page after logging into the Website. When updating your Personal and Business Information, we may ask you to verify your identity before we can act on your request. You are responsible for ensuring that the information you have entered into our system is accurate, reliable and complete.
We also make every effort to ensure the accuracy of the information in our reports, displays, articles and support queries. However, you must verify all information created from your use of the Content. We recommend that you consult a professional before completing any government or regulatory filing or otherwise relying upon the information, as the use of this information is at your own risk.
THIRD PARTY SERVICE PROVIDERS
We may share your Personal and Business Information with service providers who help us to run our operations or to otherwise fulfill your request or as required by law. Our service providers are restricted from using your Personal and Business Information in any way other than for the service they are providing or assessing the performance of the service provided.
To access our Content, you may be required to register an account with or directly submit Personal and Business Information to third-party service providers for use of related systems and software, including but not limited to social media platforms, virtual event platforms and membership management software. It is your responsibility to review and agree to the privacy policies of the service providers at the time when you register or submit any Personal and Business Information to any such third-party service provider. Unless expressly stated, SVC is not responsible for any Personal and Business Information provided to, collected by or used by such third-party service providers or the protective policies, procedures and technical measures used by the third-party service providers to restrict access to and use of your Personal and Business Information. We take no responsibility for any Personal and Business Information which you or your employees, agents, contractors and representatives provide to third-party service providers and you agree to indemnify and hold us harmless for any loss, cost, complaint, damage, claim or liability whatsoever arising from the collection or use of any Personal and Business Information by these third-party service providers.
LINKS TO OTHER WEBSITES
We take your privacy very seriously. To keep your Personal and Business Information secure, you are required to safeguard your subscriber name and password information. In addition, we restrict unauthorized access through protective policies, procedures, and technical measures, including: providing reasonable physical and electronic safeguards with regard to the storage of Personal and Business Information; limiting access to your Personal and Business Information to those employees or contractors who we reasonably believe need to come into contact with that information to provide products or services to you or in order to do their jobs; and governing employees and other contractors by strict standards and policies to ensure that Personal and Business Information is secure and treated with the utmost care and respect. It is important to note that no data transmission over the internet or otherwise can be guaranteed to be completely secure. As a result, while we strive to protect your Personal and Business Information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk.
We will never send email messages to customers requesting confidential information such as passwords, credit card numbers, or social security or social insurance numbers. Please do not act on any such emails as you may compromise your Personal and Business Information by replying or by following links to a fraudulent website.